FAQs

How do I place an order?

Browse products, add available variants to cart, review your cart, and complete checkout with delivery details.

What are delivery slots?

Delivery slots are available time windows for receiving your order. Same-day slots depend on order time and operational availability.

What payment methods are available?

Cash on Delivery is available when enabled. QR or online payment options may appear when configured by the store.

How does cashback work?

Eligible customers may earn cashback according to active store rules. Cashback visibility and redemption depend on account status and approved rules.

How do I use coupons?

Enter a valid coupon code on the cart page. Coupon eligibility depends on order value, customer rules, validity, and usage limits.

How can I cancel an order?

Contact support as early as possible. Orders already packed, dispatched, or delivered may not be cancellable.

What is the return/refund process?

Report product issues promptly with order details. Return and refund eligibility depends on product condition and store verification.

Last updated: 31 Jul 2026. These policies may be updated as operations evolve.